Professional Tech Academy – Spring 2021

Fundamentals and How To’s

Full Experience

Here is what you can expect from this class:

Here is what you can expect from this class:

• How a tech can translate their technical ability into higher average tickets.
• The 4 “W” questions that close more calls than ever before.
• How to set an agenda that allows the tech the time needed to build a relationship with the client.
• Specific communication methods.
• When is the right time to ask for the sale.
• The process and scripting of the 12 Steps to “The Ultimate Client Experience”.

• Everything from the Fundamentals and How To’s will be also covered in this class.
• Proactively eliminating some objections that may arise.
• The professional way to handle objections without being pushy, including “I’m getting 3 estimates”.
• Learn what clients really want so you can deliver it.
• Learn how to build options for the client based on their specific needs and wants.
• Understand how to properly use the “Back Pocket” option that closes more calls than ever.
• How to build rapport that creates a relationship and foundation of trust.
• A daily plan that helps techs stay on course with their goals.
• Isolating objections.
• How to teach the client without overwhelming them.
• The importance of the inspection and how to present the findings.
• How to set leads that will sell.
• How to properly run a maintenance/inspection call that leads to real revenue.
• A simple, proven, and effective process to run every repair call.

At the end of this course, students will have the knowledge to close more sales at higher average tickets.

This is a 4 hour course that is instructor-led with a downloadable workbook.

Delivered in a manner that will not only engage but excite your team.

At the end of this course, students will possess the knowledge that creates confidence to ask for the repair at higher average tickets.

In this class, we teach the 12 Steps to The Ultimate Client Experience which is a step by step process with purpose and intent of creating high levels of customer service.

The class will come with a downloadable workbook. Delivered in a manner that will not only engage but excite your team, this is a must for every service business.

This virtual class is (3) 5 hour days with breaks which includes role play and interaction with the instructor and other students.