Office Champions Academy – Spring 2021

From: $265.67 / month for 3 months per member

Whether your office team members are already pretty great, or they need some serious help, Office Champions Academy will give them the skills they need to take your office to the next level.

We all know this to be true: the smoother our internal operations run, the better techs are able to do their jobs, the better experience our clients receive, and the better our businesses run overall.

We are able to help YOU run a more efficient and effective office through comprehensive training.

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It’s the single most profitable department in your entire business…and yet most companies don’t even realize it, much less give the attention necessary to enhance this revenue generating part of the service business.

Whether your office team members are already pretty great, or they need some serious help, this training will give them the skills they need to take your office to the next level.

Explore our different class formats below:

Fundamentals and How To’s

Full Experience

Here is what you can expect from this class:
Here is what you can expect from this class:
  • Clearly paint the picture of the single most important task in the business.
  • Students will gain the understanding of the true value of their actions.
  • How to stay calm in the midst of chaos that can occur in a service business.
  • How to be clear in communication with clients.
  • How to build and use active listening skills.
  • The process and scripting of the 9 Steps to a “World Class Phone Experience”
  • Includes the previous recording from Office Champions Academy Fundamentals and How To’s (this is a prerequisite to maximize the impact of this class).
  • Create a shift in mindset from being a call taker to a revenue generator.
  • Clarity on what “sales” really means and how this is a good thing.
  • Learn how to communicate using logic and emotion.
  • How to prevent costly mistakes.
  • The process of how to handle sales calls differently than a request for service.
  • Dispatching techniques to maximize potential.
  • Daily plan for dispatchers.
  • How to create a better relationship from the field to the office.

At the end of this course, students will be equipped with the process of converting calls to appointments correctly and accurately.

This is a 4 hour course that is instructor-led with a downloadable workbook. Delivered in a manner that will not only engage but excite your team.

At the end of this course, students will be equipped to be a Rockstar at booking appointments and dispatching.

This includes the 4 hour pre-recorded session of the Fundamentals and How To’s with downloadable workbook as a prerequisite, followed by (3) four hour live instructor-led sessions with downloadable workbook on the date and time specified. Delivered in a manner that will not only engage but excite your team, this is a must for every service business.

After determining which class format you’d like, choose the payment plan and date/location that works best for your business.

Feel free to add multiple seats from different payment plans or dates all in the same shopping cart.

P.S. Explore other training options for your business by taking a look at our Related Products section below.

Class Format

Fundamentals (1 day), Full Experience (3 days)

Event Date and Location?

March 16th (Virtual) 10am – 2pm ET, March 2nd – 4th (Virtual) from 12 – 4pm ET Each Day

Payment Plan

Single Pay (This is a one-time payment), Two-Pay, Three-Pay

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