Based on the proven success of our 12 Steps to the Ultimate Client Experience^®, the Professional Tech Academy^® was designed for service techs running repair and maintenance calls.

Who It’s For: Techs running calls, Managers, Service Managers

Challenges Addressed: Facing low conversion rates, disappointing average tickets, a lack of online reviews, or an inconsistent service process? This training also addresses missing or weak option presentations, frequent call backs, and struggles with technician retention.

Some of What’s Covered: We dive into building technician confidence, crafting the right options for every job, making meaningful client connections, preventing and handling objections, and sticking to proven service standards. Plus, there’s hands-on practice for delivering consistent, compelling presentations.

What to Expect After: Expect higher close rates and stronger average tickets, greater tech confidence when working with clients, more glowing online reviews, and less turnover. Bottom line: your techs will stick around—and be happier doing it.