Proper, quality team training is imperative across the in-home service industry – heating and air conditioning to plumbing and electrical businesses. Everyone within the company can and should be an expert regarding the products and services available to customers, right? Your technicians and sales representatives to call takers and dispatchers need the ability to swiftly offer answers your clients seek, whether it’s an emergency call to fix a water heater or they’re shopping for the best air conditioner on the market.
Training and impactful presentations sharpen those sales and service skills for employees among every facet of your business. But knowledge needs to be retained, and that occurs through heavily engaging your team. Create a lasting impression – your training shouldn’t feel like just a monthly meeting blocked up on the calendar!
Explore our highly-effective, award-winning Blue Collar live events and you’ll notice our training sessions impact thousands of in-home service industry professionals yearly through our thoughtful engagement strategies. And, in the meantime, spark the growth you desire within your business through these four tips for creating a memorable presentation that influences your entire team!
Storytelling sticks – trust us!
Your presentations should be relatable, and humanizing your talking points can be accomplished through storytelling. Keep your employees actively engaged by recalling real situations – an in-home service call in which the customer provided a rave review or a world-class phone experience that led to a new, satisfied client. Why would a robotic presentation that feels like an uninspiring speech stick with anyone?
Create an emotional connection with your managers, technicians, call takers and dispatchers. They likely have stories or know a co-worker who previously experienced a scenario you described!
Prioritize the information your team needs to succeed
The training content incorporated into your presentation should be focused on quality and not quantity. It’s important to produce easily digestible information, while remaining thought-provoking and interactive.
When compiling your presentation materials, you’re playing the part of an editor – not simply a speaker in the meeting room or break area talking toward lines of folding chairs. It’s your chance to set your team up for success. Don’t weigh down a potentially impressionable presentation with lackluster information that takes up space!
Foster feedback and keep everyone invested
You’re not the only team member in the room, so don’t become the lone speaker. Genuinely ask your team questions that produce judgement-free answers to gauge how they’re understanding the content. Impactful presentations are a group effort – and that involves continuous feedback from everyone!
A few minutes devoted to authentically answering questions can change a passive speech into a full-blown, beneficial discussion about your business. Avoid a lecture at all costs, and keep your team invested in learning useful information easily applicable on the job!
Spark friendly competition, and your entire team wins!
There are plenty of simple, thought-provoking tools available to keep your team fully immersed in your presentation. And you likely know a few managers, technicians or office staff members who embrace competition whenever an opportunity arises. Well, here’s their chance – and they can learn.
Including interactive aspects to your presentation, like games and quizzes, reinforces positive interactions among management and employees. It creates a fun experience, rather than giving your training session a classroom feel that leaves your team wishing they had that hour back. Everyone wins when the entire team is striving to be the best at retaining the information!
Spark the growth you desire within your company today by building thoughtful training presentations that produce better customer relations, outstanding service and personal development among your team. Make it count, whether it’s a weekly, monthly or yearly meeting. Implement these tips and empower your team to succeed!
