Office Champions Academy: Fundamentals and How To’s

4-Hour Virtual Training Event

Here is what you can expect from this class:

• Clearly paint the picture of the single most important task in the business.
• Students will gain an understanding of the true value of their actions.
• How to stay calm in the midst of chaos that can occur in a service business.
• How to be clear in communication with clients.
• How to build and use active listening skills.
• The process and scripting of the 9 Steps to a “World Class Phone Experience.”

At the end of this course, students will be equipped with the process of converting calls to appointments correctly and accurately.

This is a 4-hour course that is instructor-led with a downloadable workbook. Delivered in a manner that will not only engage but excite your team.