Office Champions Academy: Fundamentals and How To’s
4-Hour Virtual Training Event
Here is what you can expect from this class:
- Clearly paint the picture of the single most important task in the business.
- Students will gain an understanding of the true value of their actions.
- How to stay calm in the midst of chaos that can occur in a service business.
- How to be clear in communication with clients.
- How to build and use active listening skills.
- The process and scripting of the 9 Steps to a “World Class Phone Experience.”
At the end of this course, students will be equipped with the process of converting calls to appointments correctly and accurately.
This is a 4-hour course that is instructor-led with a downloadable workbook. Delivered in a manner that will not only engage but excite your team.