Recent Posts in January, 2014

  • What Will it Take?

    If you haven't been living under a rock for the past decade, you're probably pretty clear that I'm a huge San Diego Chargers fan. Yes, a Charger fan ...
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  • Create An Unstoppable Duo Within You

    By John Burwell, Jr., Service & Sales Coach Five years ago I made the decision to take charge of my diabetes and incorporate a stronger work out ...
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  • New Doctor - Same Practice

    One of the training videos in our training library is entitled, “When and Why Technicians Don’t Offer Options”. We all know there are certain times ...
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  • How To Create a Culture Of Ownership In Your Company

    By Robin Stevens, Internal Operations Coach Do you or your team members make excuses or take ownership? Let’s face it, you may be the leader, but you ...
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  • Customer Trust

    I'm going to be really brief with this week's message as I'm on a much needed vacation in sunny and warm Playa Del Carmen, MX. One of the areas I ...
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  • Hiring Humans Requires Human Interaction

    By John Burwell, Jr., Service and Sales Coach I recently had a great conversation with a plumbing/heating contractor about hiring. Let’s face it, this ...
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  • Goals anyone?

    It's been said that goals are nothing more than dreams with deadlines. As we get older and 'wiser' we begin to let go of our dreams because the world ...
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  • Keys To Excellent Customer Service Experience - Everytime

    By Robin Stevens, Internal Operations Coach When was the last time you really listened to your customer service representatives who interact with ...
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