Recent Posts in February, 2014

  • The Customer's Only Call

    Last week we successfully completed the graduation of another great group of selling technicians and salespeople into the world of in home service ...
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  • Do You Pay Attention To Your Balance Sheet?

    By Robin Stevens, Internal Operations Coach Most people only pay attention to their financial statements each month to make sure there revenue ...
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  • Lessons From Steve Jobs

    As much as I travel, I'm always downloading movies to my iPad to make long flights go by a little faster. On the flight from Denver to our Service ...
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  • Are You Using Your Peripheral Hearing?

    By John Burwell, Jr., Service and Sales Coach You’ve no doubt heard of peripheral vision; seeing things that are just outside of your direct line of ...
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  • Early Connection Questions

    When a service provider or in home salesperson arrives at a customer’s home, they arrive as a stranger. Sure, the customer may have done some research ...
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  • To Promote or Not to Promote

    Over recent weeks I’ve had a lot of conversations with growing companies that are looking to add a service/sales manager to their mix. Yesterday we ...
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  • Avoid A Hostage Situation Through Crosstraining

    By Robin Stevens, Internal Operations Coach Don’t let one person hold you hostage over your company processes, start cross training today. ...
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