Increase Your Training Effectiveness While Reducing Your Stress Level

JohntraiingBy John Burwell, Jr. Service and Sales Coach

How much prep time does it require to get ready for a good weekly training meeting?

Where do I get the information to train my team on?

I will bet you have asked these questions and believe me I have too. You want to do a great job at training and deliver value to your team, helping them excel and that's a great attitude to have. I've wrestled with this many times. I was going to deliver the most epic meeting the world has ever seen each and every week. I was putting myself under so much pressure that by the time the meeting started, I was exhausted. I would spend countless hours racking my brain for information I had been exposed to, researched the internet, read books, and so on. I have even called the owner of our company – Kenny - at 10 pm at night to verify I had a good meeting planned. I could write a whole other article about his response.

I am not minimizing the need to do research, read books, and pull from your own education and training; however keep this key concept in mind; less is more.

Less of you. Less content. Less Preparation. Less stress.

Quit thinking you have to be the resident expert on everything and that if you don’t say it, they won’t learn it. Lecturing to your team is the very least effective method for assuring the information is successfully transferred.

2 Rules for Creating Meeting/Training Content

1. Keep content to 1 specific point
Focusing on only one point or topic brings greater importance to that topic and increases the chance of long-term retention of the information.

To identify the point you want to cover in this week’s meeting ask yourself these two simple questions:
• What does your team need help with?
• What does your team need to get better at?

Where to look for answers to these two questions:
Option sheets
Coaching sessions
Ride a-longs
Customer comments
Casual conversations within the team

2. Utilize your team to help develop the point
People do not argue with their own information, they also learn and retain information at a dramatically higher rate when they are engaged in the discovery of solutions. Here are two simple ways to get the team engaged
• Craft questions that lead the team to their own solutions
• Create exercises that engage the team and help them discover solutions. These could be individual exercises, with partners, with tablemates, or the entire team talking and working together.

Less of you = More engagement

Your primary function is to facilitate the meeting not dominate it. You will take unnecessary pressure off and increase your effectiveness by following these rules. Now go and have a great training!

Let me know how it goes and what I can do to help.

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