Recent Posts in November, 2013

  • Black Friday Irritation?

    Here we are once again, the day after Thanksgiving in the good old USA. This is a day that seems to have become overtaken by the retailers getting in ...
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  • Social Recruiting: Is It for You?

    By Robin Stevens, Internal Operations Coach ​Is your organization using social media to leverage your recruiting efforts? If not, you might be behind ...
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  • Raving Fan Value

    One of the greatest management gurus of our time, Ken Blanchard wrote a book several years ago with Sheldon Bowles entitled, Raving Fans . It was ...
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  • The Most Important Trait To Look For In A Service Technician

    By John Burwell, Service and Sales Coach I was recently asked if I were to identify one “got to have” trait as a tech what would it be? Now let’s be ...
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  • Are You Thinking Big Enough?

    I hope you were able to join us on our live teleseminar training yesterday entitled Punch Mediocrity in the Face! If you’ve been reading or watching ...
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  • Live Look-ing Forward

    By Robin Stevens, Internal Operations Coach The 2013 Live Look at Peterson Plumbing earlier this month was very successful and brought together ...
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  • The Key To Effective Training Meetings

    By John Burwell Jr, Service and Sale Coach Earlier this week we hosted Live Look, a 2 day event attended by our weekly Mastermind Group and other ...
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  • Do Yourself a Favor - Get Out There!

    You don’t have to interview too many top performers in any industry to uncover the importance of a quality support group and how it closely ties to ...
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