Recent Posts in May, 2013

  • Blending Expert Status

    In last week’s column we discussed the importance of Expert Status and how critical it is for our technicians to demonstrate themselves as experts at ...
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  • Setting Goals

    By Robin Stevens, Inside Operations Coach Is goal setting part of your life or are you just floating through life letting things happen to you? There ...
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  • The Importance of Reinforcement

    I'm asked all the time about follow up techniques and how to best maximize results when it comes to training dollars invested. These dollars can be ...
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  • Be The Expert At Every Level

    With all of the traveling and training I do with owners, managers and technicians, I’m always amazed at the difficulty some people have with being the ...
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  • What's Your Hodag?

    All last week I was training my onsite sales and service program in the north woods of Wisconsin. I love when I'm onsite with clients and it’s always ...
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  • Give Them What They Want...Or Somebody Else Will

    In the Chapman household, we do our best to eat sensibly and healthy more often than not. One of the ways we accomplish this is by scrutinizing the ...
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